Privacy
Effective date: 29th May 2023
At Renascence Studio, Inc. (referred to through this Privacy Policy as “Renascence Studio,” “we,” “us,” and “our”), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use, and share your information in this Privacy Policy. We want you to be in control of your information and get the most from it. While this Privacy Policy is specifically about how we collect and use your personal data, we have the following core principles by which we will abide. Even as the details in the rest of this Privacy Policy may change, these core principles will remain constant.Your information on Renascence Studio’s Services belongs to you.
We will help you to control your information.
We will tell you what we do with your information.
We will never spam you or abuse your information.
Remember that your use of Renascence Studio’s Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.
If you would like a copy of our Privacy Policy you can contact support@renascencestudio.com.au
What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.
Personal Data
Categories of Personal Data We Collect
The following details the categories of Personal Data that we collect and have collected over the past twelve (12) months.
Profile or Contact DataExamples of Personal Data We Collect
- First and last name
- Alias
- Postal address
- Email address
- Photos
- Phone number
- Unique identifiers such as passwords
- Service Providers
- Advertising Partners
- Business Partners
- Select Partners
- Parties you Authorise, Access or Authenticate
Payment Data
Examples of Personal Data We Collect
- Payment card type
- Last 4 digits of payment card
- Billing address, phone number, and email
- PayPal ID/Email
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers (specifically our payment processing partners)
Commercial Data
Examples of Personal Data We Collect
- Purchase history
- Consumer profiles
- Records of products or services purchased on Renascence Studio
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Select Partners
- Parties you Authorise, Access or Authenticate
Devices/IP Data
Examples of Personal Data We Collect
- IP address
- Device ID
- Domain server
- Type of device/operating system/browser used to access the Services
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Parties you Authorise, Access or Authenticate
Web Analytics
Examples of Personal Data We Collect
- Web page interactions
- Referring webpage/source through which you accessed the Services
- Non-identifiable request IDs
- Statistics associated with the interaction between device or browser and the Services
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Parties you Authorise, Access or Authenticate
Social Network Data
Examples of Personal Data We Collect
- Phone number
- User name
- IP address
- Device ID
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Parties you Authorise, Access or Authenticate
Consumer Demographic Data
Examples of Personal Data We Collect
- Postcode
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Parties you Authorise, Access or Authenticate
Geolocation Data
Examples of Personal Data We Collect
- IP-address-based location information
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Parties you Authorise, Access or Authenticate
Inferences Drawn from Other Personal Information
Examples of Personal Data We Collect
- Profiles reflecting user attributes or preferences
- Profiles reflecting user behaviour
Categories of Third Parties With Whom We Share this Personal Data:
- Service Providers
- Advertising Partners
- Business Partners
- Select Partners
- Parties you Authorise, Access or Authenticate
We collect Personal Data about you from the following categories of sources:
You
When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
When you use the Services and such information is collected automatically.
Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below).
If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
Third parties
VendorsWe may use analytics service providers to analyse how you interact and engage with the Services, or third parties may help us provide you with customer support.
We may use vendors to obtain information to generate leads and create user profiles.
Advertising and marketing partners
We receive information about you from some of our vendors who assist us with marketing or promotional services. This may include information related to how you interact with our websites, applications, products, Services, advertisements or communications. Additionally, we may receive contact information and certain commercial information from data co-ops and other third party data aggregators.
Social Networks
If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us, for example, your name and email address, and additional information that may be necessary to authenticate your access to the Services in the future.
Our Commercial or Business Purposes for Collecting Personal DataProviding, Customizing and Improving the Services
Creating and managing your account or other user profiles.
Processing orders or other transactions; billing.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalising the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.
Marketing the ServicesMarketing and selling the Services, including sending catalogs and promotional materials by email or direct mail.
Showing you advertisements, including interest-based or online behavioral advertising.
Corresponding with You
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Renascence Studio or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
If you opt to have promotional offers from us sent to your mobile device, we may send you SMS, MMS or other text message (“Text Message”) regarding such promotional offers to the telephone number you provided to us. We may collect information regarding such communications, such as confirmation when you read a Text Message, and use such information to operate and improve our Services, including our customer service, or as otherwise permitted by this Privacy Policy. To opt out of receiving promotional Text Messages from us, reply “STOP” to any such message.
Meeting Legal Requirements and Enforcing Legal TermsFulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
Protecting the rights, property or safety of you, Renascence Studio or another party.
Enforcing any agreements with you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.
How We Share Your Personal DataWe disclose your Personal Data to the categories of service providers and other parties listed in this section.
Service Providers.These parties help us provide the Services or perform business functions on our behalf.
They include:
Hosting, technology and communication providers.
Security and fraud prevention consultants.
Analytics providers.
Support and customer service vendors.
Product fulfillment and delivery providers.
Payment processors.
Our payment processing partners collect your voluntarily-provided payment card information necessary to process your payment.
Advertising Partners and Select Partners.These parties help us market our services and provide you with other offers that may be of interest to you. They include:
Ad networks.
Data brokers and marketing cooperatives.
Marketing providers.
For example, we may disclose information to certain advertising partners, companies that perform advertising-related services, data brokers and marketing cooperatives (our “Select Partners”) in order to provide you with more relevant advertising tailored to your interests. This information may include identifiers such as your IP address, advertising identifiers, your email address, your age and gender, your internet or other electronic network information such as your interaction with an ad, geolocation data, and commercial information such as your purchase history. We may combine information you give us online or through our catalogues with publicly available information and information we receive from or cross-reference with our Select Partners in order to personalise the Services and communicate with you about offers that may be of interest to you. Additionally, we may rent, exchange, share and/or cross-reference information, including contact information about you, with our data broker and marketing cooperative partners in a manner that will enable such persons to send you promotional materials and catalogues for other products and services that may be of interest to you.
Business Partners.These parties partner with us in offering various services. They include:
Businesses that you have a relationship with.
Companies that we partner with to offer joint promotional offers or opportunities.
Parties You Authorize, Access or AuthenticateThird parties you access through the services.
Social media services.
For example, if you log-on to the Services using third-party social media account credentials, and you choose to "Follow" a User of Renascence Studio, you consent to Renascence Studio’s posting a notification on your social media account, such as on your Facebook wall, that you are "following" that User. You may opt-out of these social media posts at any time by emailing us at support@renascencestudio.com.au or by changing your preferences on your account page.
Other users.
For example, if you communicate with a Seller to enquire about or to purchase an item through Renascence Studio or otherwise, we may share your name and email address with the Seller of such item, and in the case of a purchase, your payment and shipping information. Without express consent, Sellers should only contact Users and use their Personal Data for Renascence-Studio-related communications and for completing the transaction for which the information was provided.
Legal ObligationsWe may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.
Business TransfersAll of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
Data that is Not Personal DataWe may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyse, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.
Data Security and RetentionWe seek to protect your Personal Data from unauthorised access, use and disclosure using appropriate physical, technical, organisational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Personal Data of ChildrenAs noted in the Terms of Service, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided us Personal Data, please contact us at support@renascencestudio.com.au
AccessYou have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:
The categories of Personal Data that we have collected about you.
The categories of sources from which that Personal Data was collected.
The business or commercial purpose for collecting or selling your Personal Data.
The categories of third parties with whom we have shared your Personal Data.
The specific pieces of Personal Data that we have collected about you.
If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient.
If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.
DeletionYou have the right to request that we delete the Personal Data that we have collected from you. This is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Exercising Your RightsTo exercise the rights described above, you or your Authorised Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request by Emailing us at: support@renascencestudio.com.au
You may also authorise an agent (an “Authorised Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorised Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorised Agent when they make a request on your behalf.
Changes to this Privacy PolicyWe’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to any such changes by placing a notice on the www.renascencestudio.com.au, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact Information:If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such collection and use, please do not hesitate to contact us at hello@renascencestudio.com.au
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